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Sales Advisor,Retention - Dublin

  • Employee status: Permanent
  • Closing date: Ongoing
  • Reference number: 38522
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Sales Advisor Retention – Contact Centre


Burlington Plaza, Dublin 4


Permanent, Full-time


Basic Salary plus great incentive scheme and fantastic benefits including free Sky Q, ½ price phone & broadband and lots of other great Sky perks


As a Sales Advisor (Retention) in our Dublin Contact Centre, you’ll connect our customers with a world of entertainment. You’ll take calls from customers and do everything you can to ensure they remain a valued Sky customer – whether they’d like to change their package or if they’re thinking about leaving us entirely. 


All in all, we want to help you to provide premium entertainment products to the right customers, in the right way. As a member of the Retention Team, you’ll help retain existing customers who are looking for more from their Sky package. 


Your responsibilities will include:


Working to meet daily and weekly sales targets

Using your listening and influencing skills in order to retain customers

Being supportive and attentive to understand customer issues 

Gaining a clear understanding of what’s important to each customer so that you can give them a tailored solution 

Being motivated by working as part of a great team

Doing the right thing for our customers


Who we’re looking for…


You don’t need to be an experienced sales professional, but you’ll definitely need to bring great customer service skills, ambition, plus a real passion to sell. Most importantly, you’ll show a real commitment to doing the very best for our customers. 


We’ll be there every step of the way


We want you to do well.  Your first few weeks will be spent learning the ropes during our comprehensive induction training. From here you’ll graduate to our “Academy”, applying what you’ve learnt with the support of a “buddy” when speaking to customers. In addition to this, you’ll receive on-going training to help you develop your career in the direction you want.


And the perks?


To help you have better conversations with our customers and understand our products inside out you’ll receive free Sky Q and ½ price phone and broadband. On top of this you’ll also receive 30 days annual leave (plus three bank holidays), a great incentive scheme, ongoing sales incentives throughout the year, private health care, Maternity Benefit an excellent pension scheme and a Share save scheme.


Getting here is easy too with great bus and rail links. We have all you need on site with our subsidised canteen, and plenty of chill out areas.


Sound like you?  Click “Apply” and you could be part of our great team.


We’re part of Europe’s leading entertainment with over 23 million customers across seven countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us and help make the future happen


If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Background Check.

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