Customer Service Advisor

  • Location: Scotland - West Lothian - Livingston
  • Employee status: Permanent
  • Closing date: 22-09-2017
  • Reference number: 37239
Sky is Europe's leading entertainment company and serves over 22 million customers across five countries. Our business in the UK and Ireland has come a long way since starting out as a satellite broadcaster in 1989 and we’re not stopping there. We’re home to award-winning teams for everything from Customer Service to Marketing, from Technology to Finance, meaning there’s plenty of opportunity for you, no matter what your career goals.

We have an exciting opportunity for someone passionate about customer service to join our business to business team to service and deliver customer service excellence to our customer portfolio via telephone, email and letter correspondence.

Your key responsibilities

In this role you will be working in a fast paced environment dealing with a mixed range of scenarios from customer billing, technical and general customer service queries. You will work closely with our customers to deliver a strong customer service at all times ensuring your resolve our customer queries first time round. As an experienced customer service personnel we will expect you to be a brand ambassador within Sky Business and really help drive passion across Sports content and add value products into our customers to increase our customer’s business performance.

Reporting to the Customer Service Manager you will work closely to drive your performance, stay engaged and have customer service at the top of your priority. You will be passionate about customer service, have a passion for delivering strong and effective communication at-all times and delivering passion across our Sky Business goals and objectives.

Your skills

Excellent Customer Service Skills
Proven track record building and maintaining customer relationships
Positive and professional manner
Excellent communication skills, written and verbal
IT skills
A team player with a collaborative approach

Working Hours

Mon – Fri (1pm - 9pm) with a 1/5 Saturdays. Shifts can be changed at a 30 days working notice period.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!

Happy to talk flexible working

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

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