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Job title

Customer Service Advisor - Newcastle

  • Employee status: Permanent
  • Closing date: Ongoing
  • Reference number: 41415
Customer Service Advisor – Call Centre
Permanent, full-time
£16,600 basic salary, up to £20,500 a year
Free Sky products + benefits
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Customer Service Advisor and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll do
Identify and solve problems. Answer queries. Sell Sky products. Based in our Newcastle Contact Centre, you’ll take calls from customers about billing and upgrades, as well as those having technical issues. As part of a supportive, fun and friendly team, your focus will be on having great conversations.
How you’ll do it
Communication is king. You’ll be warm, friendly and eager to help customers. You’ll love the challenge of dealing with a high volume of calls and smashing targets. Most of all, you’ll enjoy chatting to lots of different people and helping to resolve their issues.
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, phone and broadband. You’ll also enjoy 30 days’ annual leave (and three bank holidays), private health and dental care, and a range of high street discounts. Expect on-the-job training and support, and opportunities to develop your career. You’ll also be eligible for a generous bonus and further rewards throughout the year.
How to find us
All that plus we’re in a great location of the city centre. Working here you’ll have access to our own subsidised canteen and are surrounded by plenty of restaurants, shops, gyms, etc, all within walking distance.  Not to mention our chill-out areas on site with table tennis and pool tables.
So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team.
It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.
If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.
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